How it works – FAQ’s

How it works and answers for frequently asked questions:

Each participant will be required to register and create their own unique USER ID and password @ and register/reserve/purchase their own course(s)/spot(s).

Select which event or course you would like to participate in:

In-person – the participant will reserved a seat at the desired location and the course materials. Seats are limited..

Virtual – the participant will receive virtual Zoom meeting information and the course materials.

Self-Study course(s) – the participant will receive all course materials and prerecorded videos of the Live class presentation. The Self-Study course can be started & completed as you would like, the quiz must be taken and passed and the course completion at 100% to receive course credit and hours.

Upon completion of the Zoom or In-person session, each participant will need to sign into their account and complete a quiz, which must be taken and passed and the course completion at 100% to receive course credit and hours.

For multiple people viewing the Zoom meeting in the same room, only 1 person needs to sign into the Zoom Meeting.

NATE ID information can be added to your profile found in the My Account area. If you add your NATE ID to your account we will submit your CEU’s to NATE on your behalf. All certificates will have the NATE course ID for your records.

How to Register/Purchase a Course:

If you are purchasing the course for yourself you can simply add the course to your cart and at checkout, remember to add an Account # or PO for processing.

You can add as many Events/Courses to your cart as you would like.

New Team Members Feature

If you want to purchase/register the Event/Course for someone else.

Registration deadline: You must register by 3 pm at least seven business days (Mon-Fri) prior to the start of a class.

Add Team Members in your account dashboard.

This is for Dealer Principles, Office Administration, and Service Managers of dealerships.

Your company can designate one Website Technician Manager. That person can purchase/register Event/Courses for other team members by:

1) Signing in to and go to your account account dashboard.

2) Adding as many team members as desired.

Watch the video on how to ADD Team Members/Field Technicians

The team member will receive a Welcome email with their User ID and a link to set their password.

After the Team Member has been added, you will be able to use a User switching tool to switch to the technician and register the technician for Events/Course’s on their behalf.

Watch how to register Team Members/Field Technicians for Events and Courses.

3) Use the “Select Account” tool to access team members’ accounts and register them for Events/Courses.

If your Team Member is already a registered USER within the site,(has used the site before) we will need to manually add the Team Member for you. Please submit the following form with all of your Team Members information and submit and we will reach out to you once your team is built.

Help me build My Team

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