System Technical Support request form Please enable JavaScript in your browser to complete this form. – Step 1 of 6This form will walk you thru the needed steps to help assist in checking the operation of your systemAll you will need is your normal hand tools to complete the tasks.Name *FirstLastCompany Name *Email *Phone *Mode of Operation & ConditionsMode of Operation *CoolingHeatingOutdoor Temperature *Indoor Temperature *Set Point of control *NextFirst things first, we need to gather the indoor unit information and check airflowIndoor Unit and Airflow informationIndustry standard is 400 +/- 50 cfm per a ton of cooling. Example a 3 ton system our goal is a minimum airflow of 1050 cfm or a maximum of 1350 CFM.Do you have a gas furnace or fan coil? *Gas furnaceFan CoilFurnace Model # *Furnace Serial # *Evaporator Coil Model # *Evaporator Coil Serial # *Fan Coil Model # *Fan Coil Serial # *Any fault codes flashing or displayed on the LED? *YesNoCode # *Pictures of the Indoor Unit Drag & Drop Files, Choose Files to Upload You can upload up to 4 files. What type of metering device do you have on your indoor unit? *PistonTXVWhat type of control do you have? *User Interface Touchscreen (Communicating)24v controlUser InterfaceAny fault codes in the USER Interface history? *YesNoGo into the service menu by pressing and holding the service hat icon until it turns green, once in the installation & service menu, page down by pressing the carrot in the bottom right corner and then select service information. Then select last 10 system events.List the last 10 system events in the USER interfaceUser Interface Touchscreen (Communicating)Go into the service menu by pressing and holding the service hat icon until it turns green. Then select the installation option, then select the blower assessment test, start the test, it will take about 3 mins to complete, once the test is complete record the information below.System CFM *System Static Pressure *Blower RPM *Minimum CFM *How would you like to check the airflow? (Fan Coil) *Elect Heat Method – using formulaStatic Pressure Method – using product dataHow would you like to check the airflow? (Gas Furnace) *Clock The Meter MethodStatic Pressure Method – using product dataIs this a 80% or 90+% efficient furnace? *80%90%80% Furnace Model Families *58TN/880TA58TP/820TA58SP/820SA58SC/810SA58SB/800SA58CVA/315AAV58STA/310AAV58CTW/314AAV58PHA/58PHB/313AAV/313ABVNot listed(other)90+% Furnace Model Families *59MN7/987M59TN6/986T59TP6/926T59SP6/926S59SC5/915S59SC2/912S58MVPNot listed(other)58TN/880TABoard dip-switch settings, 2-stage, ECM59MN7/987MBoard dip-switch settings, 2-stage, ECM59TN6/986TBoard dip-switch settings, 2-stage, ECM58MVPBoard dip-switch settings, 2-stage, ECM58CVA/315AAVBoard dip-switch settings, 2-stage, ECMSW1-4 *OnOffSW1-5 *OnOffSW2-1 *OnOffSW2-2 *OnOffSW2-3 *OnOffSW3-1 *OnOffSW3-2 *OnOffSW3-3 *OnOffSW4-1 *OnOffSW4-2 *OnOffSW4-3 *OnOff59TP6/926TBoard dip-switch settings, 2-stage, PWM ECM58TP/820TABoard dip-switch settings, 2-stage, PWM ECM 58SP/820SABoard dip-switch settings, 1-stage, PWM ECM59SP6/926SBoard dip-switch settings, 1-stage, PWM ECMSW1-4 *OnOffSW1-5 *OnOffSW2-2 *OnOffSW2-3 *OnOffSW2-4 *OnOffSW2-5 *OnOffSW2-6 *OnOffSW2-7 *OnOffSW2-8 *OnOff58STA/310AAVWires, 1-stage, PSCColor wire used for HEAT *BlackBlueRedColor wire used for Cool *BlackBlueRed58CTW/314AAVBoard dip-switch settings, 2-stage, ECMSW2-2 *OnOffSW2-6 *OnOffSW2-7 *OnOffSW2-8 *OnOff58PHA/58PHB/313AAV/313ABVWires, 1-stage, FCT, multi-speed ECM58SC/810SA Wires, 1-stage, FCT, multi-speed ECM59SC2/912SWires, 1-stage, FCT, multi-speed ECM59SC5/915SWires, 1-stage, FCT, multi-speed ECM58SB/800SA Wires, 1-stage, FCT, multi-speed ECMColor wire used for HEAT *GrayYellowBlueOrangeRedColor wire used for Cool *GrayYellowBlueOrangeRedFan Coil Family *FV4CFB4C/FZ4A/FX4DFMA4XFMA4PFH4C/FY5B/FF1EFV4CEasy Select Board, motor 16-pin ECM motor. Looking at the board from left to right the 24v connections are to the right.AUX heat KW/CFM, the violet wire *Spot 1Spot 2Spot 3Spot 4AC/HP Size, the blue wire *Spot 1Spot 2Spot 3Spot 4System Type, the orange wire *ACHP-COMFORTHP-EFFAC/HP CFM Adjust, the black wire *NOMLOHION/OFF Delay, the white wire *0/9030/900/0ENHContinuous Fan, the yellow wire *LOMEDHIFB4C/FZ4A/FX4DFCT ECM motorFMA4XFCT ECM motorTap used for HEAT the white wire *12345Tap used for Cool the blue wire *12345FMA4PPSC motorFH4C/FY5B/FF1EPSC motorColor wire used for HEAT *YellowBlackBlueRedColor wire used for COOL *YellowBlackBlueRedStatic PressureRecord the static pressure with a manometer. Measure the return and the supply separately and then add together to get the total static. Forget the + and – and just add the numbers together. Example +.5 measured in the supply and -.3 measured in the return = .8 in wc Total static. Reminder this is a Blower, not a sucker. DO NOT worry about entering the + or the – or the decimal point(.), just enter the number displayed on your manometer.Supply Static after the Evaporator coil *Supply Static for the fan coil *Supply static between the Furnace and Evaporator coil *If you do not have a spacer between your gas furnace or coil to get the pressure reading. Yes you will need to drill a hole in the side of the furnace(just in the top 2-3″of the cabinet, and just enough to penetrate the cabinet).Fan Coil Return Static *The return static should never exceed .4″Gas Furnace Return Static *If there is a add-on filter outside of the gas furnace. Take this measurement between the Add-on filter and the gas furnace.Fan Coil Total Static *Now refer back to the product data to evaluate performance against the static pressure charts. Gas Furnace Total Static *Now refer back to the product data to evaluate performance against the static pressure charts. Would you like assistance in locating your product data? *YesNoPlease visit Carrier Enterprise’s Main Customer Site. In the top menu bar select Documents. In the search box, input the Model# of your unit. Hit enter or select from the drop down menu. There you will find your installation instructions and product data. Then you just need to scroll in the document you select, until you find the blower performance data charts. Clocking the gas meter if you have natural gasAll you need is a watch with a second hand or a stopwatch. You can use your phone, it has a clock and a stopwatch.NoteWhen checking airflow for cooling operation you must first take the furnace and set it up for cooling airflow when the furnace is operating for this test. You may have to change the wire speed tap on your motor or IFC. For the IFC take the wire used on the cool tap of the board and move it to the heating tap of the board for this test. For a X13/Constant Torque motor take the wire from the heating tap and move it to the cooling tap for this test. For a variable speed furnace without a User Interface adjust your dip switches to match the cooling airflow as close as possible. Once the change has been made place the unit in the heating mode and turn off all other natural gas appliances. Go to the gas meter and time how many seconds it takes for the furnace to consume 1 cubic foot of gas. And then measure the temperature spilt of the gas furnace at the furnace. Would you like to watch a short video on how to do this test? *YesNoSeconds to consume 1 cubic foot of gas *Return Temperature *Use the same thermometer to measure the temperatures.Supply Temperature *Use the same thermometer to measure the temperatures.Calculating gas furnace airflow by clocking the gas meterVerify input BTU of furnace: 3600 sec in an hour / Seconds per a cubic foot of gas the furnace consumed = cubic feet per an hour consumed X AVG BTU content of 1050 = give us the input BTU’s of the furnace. Make sure it is within 2% of input valve listed on the nameplate of the furnace. If not adjust gas pressure. Then take the output rating listed on the nameplate and / temperature split / 1.08 = CFM. Example 3600 secs / 62 sec to consumer 1 cubic foot = 58 cubic feet of gas consumed X 1050 = 60,900 Btu’s Input, Nameplate say 60k input, we are good as long as within 2%. Then look at output rating of the furnace 54kbtu. Take the 54,000 Btu output / your temperature split(52F measured) / 1.08 = 961 CFM. Electric HeatPlace the unit in emergency heat and run for about 10-15 minutes while you are gathering your measurements, yes even on a 90 degree day. Take the blower door off and measure the High Voltage going to the Fan Coil(you can also get this in the disconnect), after the door is OFF, measure the amp draw of L1 or L2 coming into the fan coil, total system amp draw, while the door is off, get an amp draw of the fan motor. Then place the door back on the unit and measure the temperature split of just the elec. heat at the fan coil. High Voltage *This is the power coming to the fan coil.Total Fan Coil Amp Draw *Indoor Fan Motor Amp Draw *Electric Heat Amp Draw *Take the total measured amp draw of the fan coil and subtract the indoor fan motor amp draw. This will give you the amp draw of just the Elec heat.Return Temperature *Use the same thermometer to measure the temperatures.Supply Temperature *Use the same thermometer to measure the temperatures.Electric Heat formula for Residential CFMVOLTS X AMPS X 3.41 / 1.08 / Elec heat temperature split = CFMElectric Heat formula for Commercial CFM 3Ph powerVOLTS X AMPS X 3.41 X 1.73 / 1.08 / Elec heat temperature split = CFMWhat is your calculated CFM? *PreviousNextOutdoor unit measurementsNow place the unit in the Cooling mode of operation and let the system operate a minimum of 15 minutes. With a USER Interface you must use CHARGING MODE. Once in Charging mode you must wait until the stabilization timer has counted down to zero before you can start checking your measurements.What Type of Outdoor unit do you have? *Heat Pump (Cooling Mode)Air ConditionerCondenser Model # *Outdoor unitCondenser Serial # *Outdoor unitAny fault codes flashing or displayed on the LED? *YesNoFault Code # *Pictures of the Condensing Unit Drag & Drop Files, Choose Files to Upload You can upload up to 2 files. Pictures of the Outdoor unitA. Liquid Line Pressure *B. Liquid Line Temperature *Calculated Subcooling *Always look at the data tag for required sub-cooling. Industry standard is around 10 of sub-cooling.C. Vapor Line Pressure *D. Vapor Line Temperature *Calculated Superheat *Always look at the data tags and unit information to calculate required superheat. There is no magic number.F. Indoor Liquid Line Temperature *G. Indoor Vapor Line Temperature *Outdoor Unit High Voltage *Outdoor Unit Amp Draw *PreviousNextRefrigerant Piping InformationVertical positioning between indoor and outdoor units *Outdoor and indoor units on same levelOutdoor unit is lower than indoor unitOutdoor unit is higher than indoor unitApproximate refrigerant lines LINEAR length (ft) *The distance between the outdoor unit and indoor unit.Approximate refrigerant lines EQUIVALENT length (ft) *This is the total linear length + elbows and turns to connect the two products. Elbows and turns increase the length of the line set pressure drop.Would you to see a chart to help calculate? *YesNoHow much lift between the indoor and outdoor unit? (ft) *Was a solenoid valve installed? *YesNoFor heat pumps any lineset with a length longer then 80′ or has 20′ of vertical lift, should have a solenoid valve installed. For air contioners any lineset with a length longer then 80′ or has 35′ of vertical lift, should have a solenoid valve installed.Liquid Line size *1/45/163/81/2Vapor Line size *1/25/83/47/811 1/8Do the refrigerant lines change size anywhere in the circuit? *YesNoIf Yes please describe the change *Is there a liquid line filter drier installed *YesNoWhere is it installed? *At the outdoor unitAt the indoor unitIs there a suction line filter drier installed? *YesNoPreviousNextIndoor Cooling Mode operating temperature splitsPicture of thermometersPocket thermometerFieldpiece PRH2 or similarExamples of what you could useReturn Dry Bulb Temperature *Taken at the unit, not the grills.Supply Dry Bulb Temperature *Taken at the unit, not the grills.Return Wet Bulb Temperature *Taken at the unit, not the grills.Supply Wet Bulb Temperature *Taken at the unit, not the grills.Would you like to calculate your system capacity? *YesNoSensible Capacity FormulaDry Bulb Temperature split X 1.08 X CFM = Sensible Capacity ExampleLet’s say you had a Return Dry Bulb temperature of 75F degrees, and a Supply Dry Bulb temperature of 55F degrees, for a total of a 20F degree temperature split. And our Calculated CFM was 1089 20F X 1.08 X 1089 = 23,522 BTU’s.Total System CapacityEnthalpy Difference X CFM X 4.5 = Total CapacityExampleWe had a Return Temperature Wet Bulb reading of 65.3F degrees, and a Supply Temperature Wet Bulb reading of 54.2F degrees. We need to covert these temperatures into Enthalpy. Would you like to see an Enthalpy Chart to help convert your WB readings? *YesNo64.3 WB converts to 29.53 54.2 WB converts to 22.74 29.53 – 22.74 = 6.79 Enthalpy difference Our Calculated CFM was 1089 6.79 X 1089 X 4.5 = 33,274 BTU’s.PreviousNextWould you like to have a conversation with Technical Support? *YesNoAny other notes or observations?Contact InformationName *FirstLastDealer Name *Email *Phone *If you all ready working with a Customer Assurance Manager please select them belowCAM GroupThis information will be sent to the selected contact. Once the information has been reviewed, a Customer Assurance Manager will reachout to assist you.Thank you for using this tool. 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