Combining your knowledge of the equipment with technology and an efficient process, Customer Assurance can improve your jobsite productivity.
Using our mobile based tools which are intended to limit your effort by limiting the required fields based on the type of report you are filling, you will successfully submit a Field Report on your first attempt and will be just a phone call away from our team’s support
This form will aid in determining issues causing communication errors. Please complete every detail of this form. At the end if you still have questions click submit
This form will aid in determining issues within your system. Please complete every detail of this form. At the end if you still have questions click submit. This form must be submitted before a Site Visit Request form can be approved.
IMPORTANT: Prior to scheduling a site visit an effort must be made to resolve the problem by the dealer’s service technician/service manager by visiting the site and gathering the necessary diagnostic information. The System Technical Support Form needs to have been completed and submitted prior to approval of the Site Visit Request. The dealer’s technician must telephone the Carrier/Bryant Distributor Customer Assurance Manager at 1-877-541-7106.
Use this form to report a DOA Compressor (less than 30 days from startup) to receive DOA Exchange authorization.
Use this form to report a DOA Condenser coil (less than 30 days from startup) to receive DOA Exchange authorization.
Use this form to report a refrigerant leak. This is mandatory for new equipment or for labor and/or material concession requests. A minimum of 1 video and 1 photo is required and MUST SHOW BUBBLES!