Heat Pump Service Request Please enable JavaScript in your browser to complete this form. - Step 1 of 4Name & Equipment InfoName *FirstLastPhone Number *Email *Dealer Name *AddressAddress Line 1Address Line 2CityAlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingStateZip CodeOutdoor Unit M# *Outdoor Unit S# *Indoor Unit M# *Indoor Unit S# *Thermostat M# *Thermostat S# *Mode of Operation *CoolingHeating Outdoor Temp *Indoor Temp *Description of the issue Please list all fault codes and give a description of the operational concernNextAirflow and Indoor Unit Information Use at least one of the following methods to verify required cfm for outdoor unit operation. Using 2 methods is better then using just 1. Just in case something does not look correct. The goal is 350 cfm per ton.If your system is using a User Interface (touchscreen)Go into the service menu by pressing and holding the service hat icon until it turns green. Then select the installation option, the select the blower assessment test, start the test, it will take about 3 mins to complete, once the test is complete record the information below System CFMSystem Static PressureBlower RPMMinimum CFM ORStatic Pressure Record the static pressure with a manometer. Measure the return and the supply separately and then add together to get the total static. Forget the + and - and just add the numbers together. Example +.5 measured in the supply and -.3 measured in the return = .8 in wc Total static. Reminder this is a Blower, not a sucker.Supply StaticThe supply static should always be a higher number then your return Ex. +.2 measured in the supply and - .4 measured in the return. Ignore the + & -. And then since the return number is higher the supply your return has a issue.Return StaticThe return should not be over .4 in wc or you could have a condensate issue, the unit will not drain correctly at this high return static. Total StaticORElectric HeatPlace the unit in emergency heat and run for about 10-15 minutes while you are gathering your measurements, yes even on a 90 degree day. Take the blower door off and measure the High Voltage going to the Fan Coil (you can also get this in the disconnect), after the door is OFF, measure the amp draw of L1 or L2 coming into the fan coil, total system amp draw, while the door is off get an amp draw of the fan motor. Then place the door back on the unit and measure the temperature split of just the elec. heat at the fan coil.High Voltage Total Fan Coil Amp DrawIndoor Fan Motor Amp DrawElec Heat Amp DrawTake the Total Fan Coil Amp draw measured amp draw and subtract the indoor fan amp draw. This will give you the amp draw of the Elec heat. Return Temperature Use the same thermometer to measure the temperatures Supply Temperature Use the same thermometer to measure the temperatures Electric Heat formula for Residential CFM VOLTS X AMPS X 3.41 / 1.08 / Elec heat temperature split = CFMNextThe refrigerant system & outdoor unit data use the illustration as a guide for the location points within the system where you need to gather the required technical information for assistance A. Liquid Line Pressure B. Liquid Line Temperature Calculated SubcoolingC. Vapor Line PressureD. Vapor Line Temperature Calculated SuperheatE. True Suction Pressure F. Indoor Liquid Line Temperature G. Indoor Vapor Line Temperature Liquid Line Size05/163/8Vapor Line Size05/83/47/811 1/8Lineset LengthLineset Vertical Lift Outdoor Unit High Voltage Outdoor Unit Amp Draw NextIndoor heat pump operating temperature split Return Dry Bulb Temperature Taken at the unit, not the grills Return Wet Bulb Temperature Taken at the unit, not the grills Supply Temperature Taken at the unit, not the grills Any other notes or observations ? Once the information has been reviewed, a Customer Assurance Manager will reach out to assist you.Submit